Privacy Policy

This website is operated by:

Shelving SA (PTY) Ltd ("Shelving SA", "we", "us", "our")
Registered Address: 100 Boston Rd, Merrivale, Howick, 3291, South Africa
Phone: 033 346 0634
Email: info@shelvingsa.co.za

This website is intended primarily for business owners and decision-makers seeking storage, shelving, and racking solutions.

We do not currently offer user account registration on this website. If we introduce account or portal access in future, we will update this Privacy Policy accordingly.

When you submit an enquiry via our website contact forms, we may collect:

• Name
• Email address
• Phone number
• Company name
• Any information you choose to include in your message (e.g., requirements, project context)

We may provide an email input field (for example, a newsletter sign-up). If you submit your email address via a marketing/newsletter form, you consent to Shelving SA sending you marketing communications, updates, and newsletters. You can unsubscribe at any time by using the unsubscribe option in the email (where used) or by contacting us at info@shelvingsa.co.za.

If we are not running marketing campaigns at a given time, we may still retain your email address for future communications unless you request deletion.

If you provide communication preferences (for example, requesting email vs phone contact), we may process those preferences to respond in the way you requested.

When analytics and advertising tools are enabled (and where required, where you consent via our cookie banner), we may collect usage and device information to help us measure performance and improve the website experience.

This may include:

• Online identifiers such as IP address (or a truncated/processed version), cookie identifiers, device identifiers
• Browser and device information
• Pages visited, time spent, clicks/interactions, referral pages

We currently intend to use:

• Google Analytics
• Meta Pixel
• Metricool

Each provider may collect data through cookies and similar technologies when enabled.

When you visit our website, our systems may automatically collect certain technical information, such as:

• IP address
• Browser type and device information
• Referring/exit pages
• Date/time of visit
• Basic security and performance logs

We use this information to operate, secure, and improve the website and to understand website performance.

We may use your information for purposes such as:

• Responding to your enquiries and requests for quotes
• Communicating with you about your request (including follow-ups)
• Improving website performance and user experience (analytics)
• Measuring marketing campaign performance and delivering relevant advertising (where enabled and where consent is obtained, where required)
• Maintaining internal records for business continuity, legal and accounting obligations

Where we need personal information for any other purpose, it will be clear from the circumstances at the time we collect it.

We use reasonable technical and organisational measures to protect information we process, including:

• Using HTTPS/TLS (SSL) to encrypt data in transit between your browser and our website
• Access controls and security practices intended to prevent unauthorised access
• Practical internal measures to reduce misuse or unauthorised disclosure

We do not process payments or collect credit card details through this website.

No method of transmission or storage is 100% secure; however, we take reasonable steps to reduce risk.

Enquiry data submitted via our website contact forms is intended for Shelving SA's internal use to respond to requests and manage the quoting process.

We do not sell your personal information.

However, when analytics/advertising tools are enabled (such as Google Analytics, Meta Pixel, or Metricool), certain website usage data may be processed by those providers in accordance with their own privacy policies and platform settings. You can manage these technologies through our cookie consent banner and browser settings.

We may also disclose personal information where required to comply with law, enforce our policies, or protect our rights, property, or safety (or those of others).

We use cookies and similar technologies to help operate our website and (where enabled and where you consent, where required) to support analytics and advertising.

You can manage cookie preferences via our cookie consent banner. You can also control cookies via your browser settings.

Shelving SA is committed to protecting personal information in accordance with the Protection of Personal Information Act, 4 of 2013 ("POPIA").

Responsible party: Shelving SA (PTY) Ltd

Purposes of processing: responding to enquiries and quote requests, operating and securing our website, and (where enabled) website analytics and marketing measurement

Lawful basis: we process personal information to take steps at your request (e.g., to respond to enquiries), for our legitimate business interests in operating and improving the website, and where applicable, based on consent (e.g., marketing/newsletter sign-ups and certain cookies)

While we aim to keep business enquiry handling within South Africa, some third-party analytics/advertising tools (such as Google and Meta) may process website usage data on servers located outside South Africa. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place consistent with POPIA and applicable requirements.

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Enquiries and communications: retained for as long as necessary for quoting, project execution, and legal/accounting obligations.

Archive: if your enquiry has not been applicable or active within the last 12 months, it may be stored in an archive for reference if you contact us again in the future.

Deletion: you may request deletion of your personal information at any time by contacting info@shelvingsa.co.za, subject to any legal requirements to retain certain records.

Analytics and advertising data retention is governed by the applicable platform settings and our configuration choices at the time those tools are enabled.

Subject to applicable law, you may request:

• Access to the personal information we hold about you
• Correction of inaccurate or incomplete information
• Deletion of your personal information (where appropriate)
• Objection to processing in certain circumstances
• Withdrawal of consent where processing is based on consent

To exercise your rights, contact info@shelvingsa.co.za. Please include sufficient information for us to verify your identity and describe your request. We aim to respond within a reasonable timeframe and in accordance with applicable law.

If you believe your rights have been infringed, you may lodge a complaint with the Information Regulator (South Africa).

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will be effective from the date indicated below.

Website: www.shelvingsa.co.za

Registered Address: 100 Boston Rd, Merrivale, Howick, 3291, South Africa

Email: info@shelvingsa.co.za

Phone: 033 346 0634